Being kept on hold for a long time and dealing with rude or inexperienced representatives were the top complaints in a recent customer service survey. To keep customers happy, business owners should strive to provide well-designed self-service options and deliver a consistent experience across all service channels, writes Marco Pacelli. BusinessWeek.com/Today's Tip blog

Samia Morgan is proud to be listed with the Better Business Bureau -
BBB Accredited business since 03/01/1994

Your San Mateo Real Estate Advisor

BBB - TrustBrief - Advancing trust in the marketplace