How Steve Jobs built trust with quality products

Some of the widespread sadness over the passing of Steve Jobs may be due to the Apple co-founder's ability to earn people's trust by releasing products that lived up to all the hype, writes Mark Goulston. "Whenever Jobs talked up an upcoming product and then launched it, we could almost always trust that we would not be disappointed. In a world where we have felt increasingly naive and silly to get our hopes about anything, Jobs and Apple didn't disappoint," he writes. The Huffington Post (10/7)

Gas prices tied to expense-report exaggerations

Increases in gasoline prices have led workers to overstate their mileage on expense reports, according to a study by Natural Insight. Even when gas was cheapest, workers overstated expenses by 18%, the study found. "While businesses are supportive of proper worker expense compensation, over-reporting on expense reports is more common than we expected to see and certainly presents a large opportunity for cost reduction if properly identified," Natural Insight CEO Stefan Midford said. BusinessNewsDaily.com (10/5)

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