Some small businesses refuse to accept credit cards with high transaction fees, but does that really save them money? "When a customer hands you a charge card, you are engaged in one of the final elements of providing customer service," writes Jay Goltz, who suggests that many companies may lose repeat business when they tell a customer, "No, we want you to use a different card."

Read the rest of this article by visiting NYTimes.com/You're The Boss Blog

Samia Morgan is proud to be listed with the Better Business Bureau -
BBB Accredited business since 03/01/1994

Your San Mateo Real Estate Advisor

BBB - TrustBrief - Advancing trust in the marketplace