Real Estate Information Archive

Sure, there are plenty of environmental factors to blame when your company struggles, but a study of 12,000 CEOs shows that leadership is to blame for most business failures. "We found that managers of failed firms are less skilled than their peers and the consequences of their incompetence are economically significant," said the study's co-author. BusinessNewsDaily.com

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Being kept on hold for a long time and dealing with rude or inexperienced representatives were the top complaints in a recent customer service survey. To keep customers happy, business owners should strive to provide well-designed self-service options and deliver a consistent experience across all service channels, writes Marco Pacelli. BusinessWeek.com/Today's Tip blog

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Merchants looking to belt-tighten shouldn't opt solely for e-mail marketing or social media -- instead, a combination of the two has the potential to strengthen customer relationships and result in the most bang for the marketing buck, writes one expert. Linking content between the two channels extends both the reach and the life span of newsletter articles, relevant blog posts, product reviews and other original content. iMedia Connection

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Democrats and Republicans are set to do battle next month over the extension of Bush-era tax cuts. An increase in tax rates could hit small businesses and their owners especially hard and hinder their ability to grow and hire workers, some experts say. In addition, small-business owners are facing a series of complicated tax changes this year that may have some benefit if owners can figure them out. 

For about this extension go to The Wall Street Journal (8/23) ,Entrepreneur.com/Daily Dose blog

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The launch of Facebook's location-based service, called Places, creates a marketing opportunity for business owners -- and Tony Bradley recommends taking advantage of it. "If your business is a brick and mortar location that customers visit in person, odds are good that it will end up in Facebook Places whether you put it there or not," Bradley writes. He explains the process of claiming an institution as your own on Places, which he recommends doing in order to take control of your business' image instead of leaving it to anonymous Internet users. 

Read more on this article by visitng PC World Business Center/Tech Audit blog

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No matter how good your innovation program, some problems simply can't be solved. Even then, though, it's possible to make the best of a bad situation: Paul Williams suggests treating intractable problems as an opportunity to reassign innovation resources to more fruitful areas. "The realization that you can't fix something can be liberating," he writes. "It frees you to focus resources on things you can change." Business-Strategy-Innovation.com

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BBB - TrustBrief - Advancing trust in the marketplace

Identity thieves are stealing and selling the Social Security numbers of young children, even babies, which can result in poor credit at an early age. "The only way to check this is to get a credit report on your child," said BBB's Dick Epstein.

Watch this video by visiting Clip

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Studies show that most outside capital for startups comes from friends and family, not banks and investors. Experts say that's because the loan terms tend to be more manageable -- even if the emotional implications are more complex.

Read the remainder of this article at The Wall Street Journal

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Credit remains tight, but more entrepreneurs are turning to franchising to expand their businesses, the Los Angeles Times reports. In California, for instance, first-time franchise offerings are on pace for a 4% increase this year. Behind the trend: lower rents for prime retail locations and laid-off executives looking to invest their nest eggs.

Check out the article at Los Angeles Times - Business Section by clicking here.

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Trust -- between workers and management, but also with customers -- is the single biggest asset any company can have, writes Lou Dubois. Aim for a culture of open, customer-focused teamwork, Dubois advises, and try to draw your customers into that collaborative process. "Make it work like any team, and show customers that you want to work together to reach the best solution," he writes.

Read the article by visiting ~ Inc.com

Samia Morgan is proud to be listed with the Better Business Bureau -
BBB Accredited business since 03/01/1994

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BBB - TrustBrief - Advancing trust in the marketplace